📄 Privacy Policy
Effective Date: 01/05/2025
At S4 Factory, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://s4-factory.ca.
1. Information We Collect:
We may collect the following personal data:
Name, email address, and phone number
Billing and shipping address
Payment details (processed securely via third-party gateways)
Order history
IP address and browser data (for analytics and performance)
2. How We Use Your Information:
We use this data to:
Fulfill and ship your orders
Communicate with you about your order
Send promotional updates (only if you opt in)
Improve our website and user experience
3. Sharing Your Data:
We only share your information with trusted third-party services needed to:
Process payments
Deliver orders
Host our website
We do not sell your information.
4. Data Retention:
We retain your information for as long as necessary to provide our services and comply with legal obligations.
5. Your Rights:
As a Canadian customer, you have the right to:
Access your data
Correct or delete your data
Withdraw consent at any time
6. Cookies:
We use cookies to track website usage and improve functionality. You can disable cookies in your browser settings.
7. Contact Us:
If you have any questions about our privacy practices, contact:
📧 support@s4-factory.ca
📍 London, Ontario, Canada
📜 Terms & Conditions
Effective Date: 01/05/2025
Welcome to S4 Factory! By accessing or using our website at https://s4-factory.ca, you agree to the following terms:
1. Products & Orders
All products are made with care and crafted in small batches. Product images are for reference only — actual products may vary slightly due to handmade nature.
2. Payments
We accept secure payments via credit card and third-party processors. Orders must be paid in full before processing.
3. Shipping & Delivery
We ship within Canada and selected U.S. regions. See our Shipping & Returns page for details. Estimated delivery times are not guaranteed.
4. Refunds & Returns
Due to the perishable nature of our products, we do not accept returns. For issues with your order, please contact us within 48 hours of delivery.
5. Local Pickup
Available in London, Ontario. Choose “Local Pickup” at checkout. We’ll notify you when your order is ready.
6. Intellectual Property
All content on this site (text, images, branding) belongs to S4 Factory and may not be copied without written permission.
7. Limitation of Liability
We are not responsible for:
Delays caused by shipping carriers
Allergic reactions or food sensitivities (ingredients are listed on each product)
8. Changes to Terms
We may update these terms at any time. Continued use of the website means you accept the current terms.
9. Contact
For any questions or concerns:
📧 support@s4-factory.ca
📍 London, Ontario, Canada